The Scenarios

Below are time-sensitive scenarios in which patients require education and support to manage their health. Choose one scenario to base your concept on. Your design should communicate the educational health information provided below each scenario.

Scenario 1: Pregnancy

  • During the third trimester of pregnancy, women require at least 70 grams of protein per day to support fetal brain development.

Scenario 2: Joint Replacement

  • Patients should do certain exercises BEFORE total knee or hip replacement surgery. These pre-op exercises help patients build strength and increase the likelihood of discharge directly to home, rather than a rehab facility, after their hospital stay.

Scenario 3: Pediatric Cardio Risk

  • Overweight or obese teens with heart disease risk need to replace bad food choices with healthy ones – i.e., swapping refined sugar items like cookies or cake with natural sugar items like fruit; eating more vegetables at each meal; limiting bad fats (saturated fats in meats and trans fats in frosting, cookies, snack foods, some margarines, crackers). Consider your audience: a teenager who doesn’t like to be told what to do or not do and loves cookies, cake and candy.

Scenario 4: Heart Failure

  • Heart failure symptoms (specifically, flare-ups) are the leading cause of hospital readmissions nationwide. To prevent readmissions and improve quality and length of life, heart failure patients need to do the following every day:

    • Weigh themselves

    • Monitor blood pressure

    • Monitor symptoms (racing heartbeat, shortness of breath, significant fatigue, swelling in legs or feet, weight gain of 2+ pounds in 24 hours or 5+ pounds in a week, hacking cough accompanied by pink-tinged sputum, trouble sleeping, mental confusion or worsening mood state.)

    • Take medication (and oxygen, if prescribed) correctly—at the right time and dosage

    • Eat a very healthy diet and monitor appetite (hungry or not hungry at all)

    • Engage in regular physician-approved physical activity

    • NOTE: This touchpoint should also allow the healthcare provider to monitor patient tracking and respond to potential (health) red flags

Scenario 5: Patient Reported Feedback

  • Patient reported feedback is important to improving individual and patient population care and to meeting regulatory healthcare requirements. Patient feedback is needed on:

    • health outcomes

    • the patients' experiences and satisfaction in relation to care provided

    • knowledge of condition, expected treatment and recovery, and self-care needs

    • comfort level (pain and other physical discomfort, anxiety, depression) during the entire care episode, including recovery

    • NOTE: This touchpoint should motivate the patient to provide feedback