Improving HCAHPS Scores

Knowledge Base

The Hospital Consumer Assessment of Healthcare Providers and Systems, also known as HCAHPS, rate patient satisfaction with their hospital experience and affect hospital reimbursement and consumers' hospital choice. UbiCare's patient engagement solutions increase patient satisfaction for higher HCAHPS scores. 

HCAHPS asks patients to rate their satisfaction on 7 key topics, all of which are addressed in UbiCare's solutions, including: pain management, communication about medicines, discharge information and transition of care.

HCAHPS asks patients to rate their satisfaction on 7 key topics, all of which are addressed in UbiCare's solutions, including: pain management, communication about medicines, discharge information and transition of care.

Currently, Medicare reimbursements totaling $850 million are being withheld but can be earned back based on increased patient satisfaction.

UbiCare's patient engagement solutions foster patient-provider communication—through targeted education and mobile connections—throughout the care continuum.

From pre-op through post-op, diagnosis through recovery and condition management, patients say that the health information guides them through their care even when they're not in the hospital or doctor's office.

"Each message is so helpful and the warmth of the hospital really comes through."  
—St. Joseph Mercy Ann Arbor Hospital

24/7 mobile access to providers makes patients feel more connected to their hospitals—all contributing to a more satisfying patient experience. 

82% of patients with access to UbiCare's SmarteXp Joint Replacement Surgery solution reported feeling more confident about their care.

Digitizing Patient Interactions
 
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