Improving HCAHPS Scores

Knowledge Base


In October 2016, 2% of Medicare reimbursements–totaling $1.7 billionare being withheld but can be earned back based on patient care and satisfaction.


The Hospital Consumer Assessment of Healthcare Providers and Systems, also known as HCAHPS, provides a measure of satisfaction based on a standardized survey instrument and data collection methodology. HCAHPS scores affect hospital reimbursement and consumer hospital choice.

82% of patients receiving UbiCare's Joint Replacement series reported feeling more confident about their care.

UbiCare's Patient Engagement Solutions help foster communication between your patients and healthcare professionals while providing reliable patient education throughout the care continuum. From a first diagnosis, through discharge and throughout recovery and/or managing their condition, UbiCare helps you support and guide patients every step of the way. 

Patients Say: 

"The email messages are very understandable and address questions and concerns I had. They reinforced instructions and helpful information I was given before and after surgery."

 - Patient, Mission Health System


The survey contains 21 perspectives on patient satisfaction that include 7 key topics

  1. Communication with doctors
  2. Communication with nurses
  3. Responsiveness of hospital staff
  4. Pain management
  5. Communication about medicines
  6. Discharge information
  7. Transition of care

UbiCare's messaging services specifically address these concerns with evidence-based content sent to patients exactly when they need it

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