Learn the Basics

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All you need to know to start working in your SmarteXp Admin Center


Terms      |    Templates    |    Image Sizes


Terms to Know

SmarteXp: Your patient engagement solution, a marriage of technology and content that enables hospitals to guide and track patients before, during and after their unique care episodes. 

Banner: The image at the top of each email message, campaign or library article. The banner is comprised of the title of the message series, your logo and/or branding material. 

Bodytext: Text sections for the content and images in email messages, campaigns or library articles.

Campaign: A separate targeted message you can create to complement regular storyboard messages. Popular campaigns include updates on seasonal flu, hospital events and documents a patient might need before a medical appointment.

Champion: Your hospital contact, whose image will appear on the top right side of each message with his/her name, credentials and an "Ask/Tell Me" button to facilitate secure one-to-one communication.  

Data: An area on your SmarteXp Admin Center where you can access analytics (on subscriber open and engagement rates, usage and survey responses) about your projects. You can also access all of your documents here (such as downloaded subscriber stats).

Email Subject Line: A short phrase indicating the topic of an individual email in a recipients' email inbox.  

Email View: The portion of your patient education message that patients see first when opening an email. Specific words, phrases or sentences within the message link to additional web-based content or resources.

Embedded Survey: Questions included within the email messages (near the bottom) that encourage immediate subscriber feedback.

Expanded View: The full patient education message, including additional content not visible in the initial view upon opening the email.

Headline: The title of each Bodytext section, displayed as white text within a blue or red (Bodytext 4) banner.

Inbox: When a patient sends a secure message through the "Ask/Tell Me" button, a notice is sent to the client's contact email on file. The contact can access and respond securely to that message through the "Inbox", rather than through unsecure email.

Library Pages: Linked articles, FAQs and resources that can be accessed from individual storyboard email messages.

Monthly Report: Data showing the results of the Patient Feedback Questionnaire, your open and engagement rates and enrollment for the previous month, available at the beginning of each month in the Data section of your Admin Center.

Patient Feedback Questionnaire:  The survey your patients receive post-discharge to assess your patient engagement solution and its influence on their health outcomes and connection with your hospital. 

Projects: Your storyboards, campaigns, surveys and library pages.

Storyboard: An automated, stage-specific email messaging series on a particular topic.

Subscribers: Individuals signed up to receive your storyboard emails and associated library articles, campaigns and surveys.

Survey: A feature that allows you to solicit feedback from subscribers. Popular surveys often are about patient satisfaction or concerns.

Users: Your colleagues who also have access to SmarteXp Admin Center.



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Template Layouts

Depending on which products you have licensed, your educational messages will display in one of these two templates:

Template A

  • Autism
  • Infancy
  • Pediatric Cardio Risk
  • Planned Stay
  • PopHealth
  • Pregnancy
  • Toddler

Click to enlarge

Template B

  • Autism Graduates
  • Breastfeeding: Patient
  • Breastfeeding: Staff
  • Concussion
  • Congestive Heart Failure
  • COPD
  • eFlash
  • Joint Surgery
  • Spine Surgery
  • Sports Med
  • Stroke

Click to enlarge


Image Sizes

Some of the images you'll use work best at specific-sized widths.
Image height is flexible and should adjust automatically to changes in width.

* ≤ indicates "less than or equal to"

  • Banner: Template A = 500 pixels wide; Template B = 550 pixels wide; Campaigns 590 pixels wide
  • Champion: 110-160 pixels wide
  • Prompt Image (Expanded View): ≤ 580 pixels wide
  • Bodytext Image
    • In Template A: 120-150 pixels wide for small image w/text wrap; 350-580 pixels wide for full-column width
    • In Template B: ≤ 580 pixels wide*
  • Sidebar Top Image (Template A): ≤ 80 pixels wide
  • Sidebar Image (Template A): ≤ 230 pixels wide
  • Sponsor Image:  ≤ 230 pixels wide
  • Midsection Image: ≤ 580 pixels wide*
  • Q&A Banner: ≤ 230 pixels wide
  • Resource Image:  ≤ 580 pixels wide (This applies to both Resource Image sections in Template B)

*Note: On a desktop, Bodytext and Midsection Images in Template B will scale down to a small image on the left and right side respectively, with text on the other side. If the Midsection appears under the Intro section in Template B, images in the Midsection will display larger, but should still be sized at ≤ 580 pixels wide. On a mobile device, images will scale to full-screen width above the text in the Bodytext section and below the text in the Midsection. 


How to Resize an Image with the Paint application (PC only)

1.)  Open "Paint" by clicking the Paint button, (located in "Accessories" in "All Programs").

2.)  Click "Open", select the picture you want to resize, and then click "Open".

3.)  On the "Home" tab, in the "Image" group, click "Resize."

4.)  In the "Resize and Skew" dialog box, select the "Maintain aspect ratio" check box.

5.)  Click "Pixels", and then Update the width (height will adjust automatically).

6.)  Click the "Paint" button, point to "Save as", and then click the picture file type for the resized image.

7.) Type a new file name in the "File name" box, and then click "Save."


How to Resize an Image with the Preview application (Mac OS only)

1.) Open the image file and the Preview application.

2.) In the top navigation bar, click "Tools" then "Adjust Size..."

3.) Make sure the boxes next to "Scale proportionally" and "Resample image" are both selected.

4.) In the drop-down next to "Width" and "Height", make sure "pixels" is selected.  

5.) Update the width (height will adjust automatically).

6.) Click "OK".

7.) Under "File" in the top navigation bar, click "Save". Your image is now saved at its new size.


If you need assistance, contact client success at clientsuccess@ubicare.com or call 617-524-8861.



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