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American Healthcare's Next Success: Digitize Patient Interactions
A McKinsey Global Institute study clearly states that the winners in healthcare will be those who digitize patient interactions with a focus on efficiency in patient communications. UbiCare research on HCAHPS scores of digital pioneers supports this work and reveals early impressions of the impact of digitizing patient interactions.

CJR and MACRA... Connected?
What do CJR and MACRA have in common? Both are CMS initiatives that call for operational improvements and enhanced patient experience and outcomes. Learn how this common focus on establishing value-based care forecasts the future for CMS and the entire healthcare system; how technology can be a tool for better patient outcomes; and how patients themselves can be a secret weapon in the battle to manage costs while improving care quality.

Are Meaningful Use and Patient Portals Going the Way of the Dinosaur?
Are MU and patient portals going away or are they simply being enhanced as CMS transitions from patient access to patient engagement and patient outcomes? Read why some portals failed while some will adapt and succeed. Learn how to overcome the most common challenges of patient portals, drive patients to your portal and keep them coming back. 

How to Succeed at Comprehensive Care for Joint Replacement (CJR): 4 Key Questions Answered About the Final Rule
A look at the final CMS mandate for Comprehensive Care for Joint Replacement and answers to 4 key questions. Plus, learn how your patients can help you win at CJR, and see our infographic on setting patient expectations for joint replacement surgery.

CJR: The High Stakes Risks and Rewards of CMS's New Joint Replacement Payment Plan
Learn why educating your patients before, during and after joint surgery is the way to prepare them for the best outcomes and get the highest incentive payments for your hospital while participating in the Centers for Medicare & Medicaid Services' new bundled payment program for knee and hip replacement surgery, Comprehensive Care for Joint Replacement.

Two-Way Digital Connections: A Necessity, But How Do You Choose?
Patients feel they get inconsistent or no health advice from their doctors, according to one recent study. Read how the U.S. Department of Defense (DoD) engages expectant and new families with consistent, easy-to-understand health information that also saves staff time so they can focus more on patient-specific care. 

Understanding the Changing Healthcare Environment and How to Incorporate Digital Patient Education Systems
Healthcare Is Going Digital – Don't Get Left Behind! Healthcare is undergoing a major transformation. Two things are for certain: All new models of care involve going digital and incorporating patients at the core, for better outcomes overall.

American Healthcare Is Digital
HIPAA Opt-in or Opt-out: What You Need to Know About Enrollment
  

HIPAA and HHS confirm that healthcare providers may communicate with patients via email. This paper explains why healthcare providers can and must use opt-out methods and automatically enroll patients in email communications.

The New Model of Patient Engagement: The Future of Improved Care and Reduced Cost   
Patients are now a critical part of the equation. They need to be engaged and educated in order for hospitals and healthcare systems to succeed. But how is this most effectively done? 

Enhancing the Patient Experience: What's Going on in 23 of the Top 50 U.S. Hospital Ortho Programs 
Enhancing the patient experience has become an important initiative in many U.S. hospitals—even a strategic priority. This white paper explores its impact and shows how hospitals can implement mobile and web technology to reach patient experience goals.

Educating Patients and Enhancing Communications: It's the Right Thing to do ... and ROI, too! 
Still struggling to find the monetary value of a strong patient communications program? This white paper maps the advantages and provides evidence about the ROI of using sustained digital communications to improve patient satisfaction and outcomes.


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What It Takes to Run an Innovative Healthcare Company +

BOSTON — October 13, 2016

We were so excited to see our CEO Betsy Weaver, Ed.D., on Becker’s list of Female Health IT CEOs to Know that we asked her for more on what it takes to start and run one of Boston’s most innovative healthcare companies, UbiCare.

Think outside the box—or the hospital walls—in this case.

Weaver was one of the first to realize that patients need guidance before, during and after their hospital stay. UbiCare delivers its evidence-based health messaging based on the specific point where patients are in the care continuum, not just while they are in the hospital or after discharge.

Meet patients where they already are—on mobile email and text.

Weaver has always supported a “push strategy” of communicating with patients rather than of relying on “pull strategies” like the hospital website, the patient portal or an app—all of which the patient must actively visit and overcome barriers such as passwords to access information.

Patients and their families access UbiCare’s health information on the mobile devices that they already use daily, and through email and text, the way patients want to receive information from their care providers.

It’s about building better patient-provider relationships.

It all comes down to helping hospitals create trusting, long-term relationships with new and repeat patients, and making it simple for them to communicate with each other about their care.

About UbiCare

UbiCare provides total engagement solutions enabling hospitals to be at the forefront of patient-centered innovation and value-based care through targeted education, mobile connections and real time data.

DoD Chooses UbiCare as Pregnancy, Parenting and Breastfeeding Education Solution +

Boston - September 14, 2016

The Defense Health Agency (DHA) of the Department of Defense (DoD) chose Total Engagement Solutions company UbiCare to provide pregnancy, parenting and breastfeeding digital education to military beneficiaries and staff at all 50 Military Treatment Facilities (MTFs) that deliver babies worldwide.

It is an expansion of the DHA’s former “eParenting” program that nearly doubles the agency’s commitment to the education and satisfaction of both patient beneficiaries and staff. The new program is called the Pregnancy and New Parent Knowledge Management Program (PNPKM).

LCDR Sharon D. Evans, U.S. Navy, Retired explains:

“Pregnancy and childrearing, in general, is one of the highlights of adult life, but the developmental, transitional crisis associated with becoming parents or adapting to the parental role can be overwhelming, especially during a time of war and being part of the military system.”

Through this program, military expectant and new parent beneficiaries receive evidence-based support specific to their stage of pregnancy or their child’s age (through age 3), as well as breastfeeding guidance, tips and resources directly from their MTF. By expanding the program across all MTFs, DHA is investing in providing equal care to all beneficiaries.

One new parent at William Beaumont Army Medical Center says, “This is the first time I've ever had this much information provided to me, which really helped with some questions I had. Thank you very much for showing you care about me and my child.”

Evans adds, “Our families need our service. The reliable education and regular communications can support them in ways we never dreamed possible and can make a difference for them right now.”

Feedback from military beneficiaries enrolled in the program has revealed significant improvements in patient preparedness, confidence and satisfaction. Among the beneficiaries:

  • 84% take better care of their child
  • 77% are more confident to care for themselves
  • 80% have a stronger hospital connection
  • 76% are better prepared for appointments

DHA has further invested in their clinical team, for the first time providing all MTFs with UbiCare’s breastfeeding education solution designed for staff. This module specifically trains and engages staff on promoting exclusive breastfeeding among new military parents and meets the Centers for Disease Control and Prevention’s Healthy People 2020 breastfeeding goals. The addition of this module supports DHA’s dedication to staff and its belief that patient satisfaction starts with staff satisfaction.

With the complete program for beneficiaries and staff in place across all MTFs, DHA has empowered the MTFs to increase care consistency, reliability and patient satisfaction throughout the Services.

About UbiCare

UbiCare provides total engagement solutions enabling hospitals to be at the forefront of patient-centered innovation and value-based care through targeted education, mobile connections and real time data.

Customer Care Specialist Jo Charest Joins UbiCare Client Success Team +

Boston - August 23, 2016

Jo Charest has joined Total Engagement Solutions company UbiCare as a Client Success Manager. With experience in customer care, digital health solutions and military nursing, Charest is well poised to help hospitals improve patient outcomes by using their digital education resources efficiently.

“In healthcare today, CMS has implemented a lot of changes and the stakes are high,” Charest said. “It’s more important than ever to help hospitals understand the challenges, feel the potential impact of connecting digitally with patients and offer them viable solutions to stay ahead.”

Charest spent six months in the U.S. Army Reserve followed by six years in the Texas National Guard’s Medical Corps before transitioning to healthcare software. Her military background helps her relate to the challenges of UbiCare’s Department of Defense (DoD) clients. Charest will work with the DoD’s military treatment facilities to provide consistency and support in their digital care efforts, as well as civilian hospitals to achieve success under value-based care models and bundled payment initiatives increasingly being proposed by the Centers for Medicare & Medicaid Services.

“Jo is passionate about building relationships and helping hospitals reach their quality of care goals,” said Tom Raleigh, UbiCare VP of Business Development. “She will be a great resource to guide hospitals toward improving the patient experience.”

Charest joins a team of client success and business development experts at UbiCare helping hospitals focus on patient-centered care and innovation. She earned her Licensure for Practical Nursing at Memorial City General Hospital in Houston and holds a bachelor’s degree from Fitchburg State College in Massachusetts. She is currently completing a Capstone project for a master’s degree in Management, Healthcare Administration. You can reach her by email at jo.charest@ubicare.com.

About UbiCare

UbiCare provides total engagement solutions enabling hospitals to be at the forefront of patient-centered innovation and value-based care through targeted education, mobile connections and real time data.

As Patients Turn to Social Media for Health Info, New Digital Solution 360well Lets Hospitals Engage Them +

Boston - August 16, 2016

When looking for health information, 72% of adult internet users have searched online, according to the Pew Research Center’s most recent national study on healthcare and social media.

What resonates with them? More than 40% of consumers say that information found via social media affects the way they deal with their health.

“With patients increasingly turning to social media for health information, it’s more important than ever for hospitals and doctors to engage them in that online arena with health information they can trust,” said Betsy Weaver, Ed.D., CEO and President of UbiCare. “Otherwise, healthcare providers risk having their patients find health information and advice online from unreliable sources.”

Social media offers hospitals the opportunity to impact health outcomes on a large scale. By sharing original content, hospitals start and guide the online health conversation with their patients, improving patient education, satisfaction and connection to their hospital at the same time.

To help hospitals produce the health content they need to engage patients online, UbiCare this week launched 360well: Trusted Health Content for Social Media. 360well is a plentiful source of physician-vetted wellness content for social media, connecting hospitals to their patients—wherever they are.

360well helps proactively improve the health of a hospital’s patient population. The solution features multiple series of evidence-based content formatted to share on social media channels. Health topics include diabetes, smoking cessation, women’s health, obesity, heart health and much more.

Weaver added, “360well provides hospitals with an efficient way to ensure that their patients are getting the guidance and advice they need to stay well.”

For more information on 360well, visit ubicare.com/social-media.

About UbiCare

UbiCare provides total engagement solutions enabling hospitals to be at the forefront of patient-centered innovation and value-based care through targeted education, mobile connections and real time data.

NESHCo Recognizes UbiCare with Lamplighter Award for Web Design +

Boston - June 3, 2016

The New England Society for Healthcare Communications (NESHCo) has honored UbiCare, a health technology and communications leader providing engagement solutions to forward-thinking hospitals, for excellence in website design with a Silver Lamplighter Award. The award was given at the 26th annual NESHCo Lamplighter Awards on June 1 in Providence, RI.

UbiCare unveiled an updated website design in March of 2015 with the goal of improving awareness of the use of digital technology in today’s value-based healthcare model and to better guide hospitals to provide patient-centered health education.

“The past few years have brought revolutionary changes to healthcare, driven by value-based care models like bundled payments and Comprehensive Care for Joint Replacement (CJR) that require hospitals to show evidence of better heath outcomes,” said Betsy Weaver, CEO of UbiCare. “Our updated website provides an agile and user-friendly experience that helps educate hospitals and healthcare providers on how digital technology can impact patient outcomes, lower readmission rates and improve patient satisfaction and experience.”

RELATED: Learn more about the final CJR mandate.

The website features case studies, whitepapers and infographics showcasing patient impact and return on investment. Client-focused training and resources ensure access to the most updated information on products and technology.

“Our goal is to have our customers find the information that they need quickly and easily, so we can truly guide the visitor experience from one section to the next, anticipating their next question or thought with strategically placed links and calls to action,” said Debra Zalvan, Executive Vice President of UbiCare.

View the full website at www.ubicare.com.

About UbiCare

UbiCare, an award-winning digital healthcare communications and technology company, creates connections that make us all better.

By building and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary healthcare costs by up to 30%. UbiCare messaging series essentially turn hospitals and health systems into patient-centered innovators, educating patients and improving satisfaction.

UbiCare earned a Dun & Bradstreet customer-service rating of 93 percent. Clients include Boston Medical Center, Texas Health Resources and the Department of Defense. For more information, please visit www.ubicare.com.

About NESHCo

For four decades, NESHCo has served as the region’s premier professional development organization for communication professionals working in the healthcare industry. The Society is composed of nearly 300 members throughout New England. For more information, visit www.neshco.org.

The Lamplighter awards were established to showcase and honor excellence in healthcare communications throughout the New England region. The 2016 competition totaled 381 entries which were judged by the Georgia Society for Healthcare Marketing and Public Relations, Mississippi Society for Healthcare Marketing and Public Relations, Wisconsin Healthcare Public Relations and Marketing Society, and Louisiana Society of Hospital Public Relations and Marketing.

UbiCare Partners with Boston Medical Center to Target Childhood Obesity and Fight the Risk of Heart Disease Later in Life +

Boston - April 14, 2016

Obese children as young as 8 show signs of heart disease, according to a recent study from Geisinger Health System. But a healthy diet and active lifestyle help prevent childhood obesity and the accompanying risk of heart disease later in life.

Inspiring obese teens to eat healthier, exercise more and, ultimately, lower their risk for heart disease is the goal of UbiCare’s new digital health tool for hospitals. The solution—Fit4You—is the latest addition to a suite of patient education systems aimed at improving population health.

This interactive patient-provider communications program teaches teens to make smart choices about food and exercise—with motivating, educational messages delivered by email and text. The program features encouraging tips, advice, surveys and peer-success videos with a real-world perspective.

“The solution takes advantage of technology to reinforce physicians’ messages to their teen patients and make them more likely to get and stay healthy,” said UbiCare CEO Betsy Weaver. “Fit4You also has built-in feedback technology that gives hospitals vital information on how their pediatric patients are progressing.”

Boston Medical Center (BMC) developed Fit4You within the Division of Pediatric Cardiology to better address childhood obesity by engaging patients after they leave the doctor’s office. Under the direction of Sharon O’Brien, MD, director of Pediatric Cardiology at BMC, and BMC pediatrician Barry Zuckerman, MD, Fit4You patients receive nutritious recipes and food baskets, track their activity and hydration on wearable fitness monitors, and are encouraged to attend cooking classes to learn how to prepare healthy meals and to join a newly-developed Youth Council.

Additionally, Fit4You utilizes the UbiCare platform to send patients twice-weekly texts or email messages to help them meet their weight and heart-health goals. Parents also receive weekly tips and resources so that they can continue the discussion with their teenagers at home.

“Over the last 30 years, childhood obesity has become a nationwide epidemic, with more than 1 in 3 children and adolescents becoming overweight or obese. As a result, we’re seeing an influx of kids struggling with high cholesterol and blood pressure,” O’Brien said. “Fit4You allows us to make medicine mobile and bring heart health and nutrition education into the homes, providing our patients and their parents with a set of tools to establish positive health habits for the rest of their lives.”

“Our hope is that this solution will help hospitals improve how they manage the episode of care and curb the heart disease epidemic facing the U.S. by attacking it early on,” added Weaver.

About UbiCare

UbiCare, an award-winning digital healthcare communications and technology company, creates connections that make us all better.

By building and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary healthcare costs by up to 30%. UbiCare messaging series essentially turn hospitals and health systems into patient-centered innovators, educating patients and improving satisfaction.

UbiCare earned a Dun & Bradstreet customer-service rating of 93 percent. Clients include Texas Health Resources, Boston Children’s Hospital and the Department of Defense.

About Boston Medical Center

Boston Medical Center is a private, not-for-profit, 496-bed, academic medical center that is the primary teaching affiliate of Boston University School of Medicine. It is the largest and busiest provider of trauma and emergency services in New England. Committed to providing high-quality healthcare to all, the hospital offers a full spectrum of pediatric and adult care services, including primary and family medicine and advanced specialty care with an emphasis on community-based care.

Boston Medical Center offers specialized care for complex health problems and is a leading research institution, receiving more than $119 million in sponsored research funding in fiscal year 2015. It is the 11th largest recipient of funding in the U.S. from the National Institutes of Health among independent hospitals. In 1997, BMC founded Boston Medical Center Health Plan, Inc., now one of the top-ranked Medicaid MCOs in the country, as a nonprofit managed care organization. It does business in Massachusetts as BMC HealthNet Plan and as Well Sense Health Plan in New Hampshire, serving more than 315,000 people, collectively. Boston Medical Center and Boston University School of Medicine are partners in the Boston HealthNet – 13 community health centers focused on providing exceptional health care to residents of Boston. For more information, please visit http://www.bmc.org.

UbiCare Partners with Startup Institute’s Future Digital Health Innovators +

Boston — March 30, 2016

UbiCare, a health technology and communications leader providing engagement solutions to forward-thinking hospitals, has partnered with the Startup Institute’s Spring 2016 Cohort to advance UbiCare’s patient education technology in the areas of Total Joint Replacement Surgery, Autism Spectrum Disorder and Concussion.

“We are specifically focusing on joint replacement, autism and concussion right now because hospitals are seeing a huge need in these areas to engage patients throughout the care continuum,” said UbiCare CEO Betsy Weaver.

Startup Institute's eight-week program gives people the skills, mindset and network to find a job they love, doing work that matters. The company helps them leverage passions and build the technical skills, culture skills and network that will launch them into the innovation industry in the areas of web development, web design, technical marketing or sales and account management.

Startup Institute students will use the skills they gain in class and work with staff in UbiCare’s Jamaica Plain, MA-based offices to expand the company’s proven patient engagement solutions in defined markets.

For example, with the Comprehensive Care for Joint Replacement Initiative starting April 1, hospitals must find ways to reduce joint-replacement complications (which often lead to hospital readmissions) and improve patient outcomes to receive maximum reimbursements from the Centers for Medicare & Medicaid Services. Patient education is a proven way to lower readmission rates up to 40%.

RELATED: Setting Patient Expectations is Key to Post-Acute Care Success

As a partner, UbiCare will work with the Startup Institute to incorporate fresh ideas and new perspectives into UbiCare’s cutting-edge hospital solutions and find high-growth talent to add to its team.

“As a high-performing company, we’re excited about the innovative possibilities that working with the Startup Institute brings us,” said Weaver. “We always welcome new ways to stay at the forefront of innovation in hospitals and to work with others as passionate about changing the world of healthcare as we are.”

Learn more about the types of innovators who work at UbiCare in this video.

Explore UbiCare’s patient engagement solutions for Total Joint Replacement Surgery, Autism Spectrum Disorder and Concussion, just a few of our healthcare service lines.

About UbiCare

UbiCare, an award-winning digital healthcare communications and technology company, creates connections that make us all better.

By building and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary healthcare costs by up to 30%. UbiCare messaging series essentially turn hospitals and health systems into patient-centered innovators, educating patients and improving satisfaction.

UbiCare earned a Dun & Bradstreet customer-service rating of 93 percent. Clients include Texas Health Resources, Boston Children’s Hospital and the Department of Defense.

UbiCare’s Latest White Paper Asks: Are Meaningful Use and Patient Portals Going the Way of the Dinosaur? +

Boston — March 10, 2016

Patient portals—websites allowing patients to easily and securely access their electronic health records (EHRs)—were one of the big recommendations of Meaningful Use Stage 2 (MU2) in 2012. Yet three years into efforts to make portals a universal patient engagement tool, no one is calling them a resounding success.

UbiCare’s new white paper, Are Meaningful Use and Patient Portals Going the Way of the Dinosaur?, looks at why some patient portals are falling short and how to improve portal use. The paper also explores how the APIs recommended in MU3 could complement or replace portal use, as well as the future of Meaningful Use itself.

“Hospitals and healthcare practices have invested tremendous amounts of time, money and effort into developing portals, learning how they work and trying to get patients to access them, too,” said UbiCare CEO Betsy Weaver, Ed.D. “But many patients still don’t know they exist, or—if they do—find them hard to use and not very valuable.”

INFOGRAPHIC: Are Patient Portals Going the Way of the Dinosaur?

Acknowledging the challenges of patient portals, CMS began recommending APIs as another way to connect patients with their EHRs in MU3. But the agency also recently announced that it will gradually move in a new direction, to align with the goals of the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA). MACRA focuses more on patient engagement and outcomes—and on reimbursing healthcare providers for care that proves successful for both.

About UbiCare

UbiCare, an award-winning digital healthcare communications and technology company, creates connections that make us all better.

By building and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary healthcare costs by up to 30%. UbiCare messaging series essentially turn hospitals and health systems into patient-centered innovators, educating patients and improving satisfaction.

UbiCare earned a Dun & Bradstreet customer-service rating of 93 percent. Clients include Texas Health Resources, Boston Children’s Hospital and the Department of Defense.

Patient Education Extends Value-Based Care to 9 Million in TeleHealth Services/UbiCare Partnership +

Boston, MA & Raleigh, NC — February 22, 2016

Hospitals have long defined themselves by their number of beds. As healthcare shifts its focus to value-based care, hospitals must now take a patient-centered care approach, effectively counting “heads not beds.”

The recent partnership between TeleHealth Services and UbiCare, announced last month, impacts 9 million of those heads with the new Tigr@Home patient engagement solution that provides condition-specific education care plans from pre-op through discharge.

“With bundled payment plans becoming the norm, hospitals must manage a patient’s episode of care rather than just the time spent in the hospital,” said UbiCare CEO Betsy Weaver. “That includes setting patient expectations and sharing reliable healthcare information with them—creating a better patient experience.”

In fact, setting patient expectations is proven to engage patients in managing their own care and avoiding complications and readmissions, in turn driving down the overall cost of healthcare.

Boston University’s Project RED (Re-Engineered Discharge) found that patient education helped hospitals reduce readmissions up to 40%. Another well-known study by Judith Hibbard, Ph.D., MPH, of the University of Oregon, found that activated patients have care costs 8% lower in the base year and 21% lower in the year after surgery or a significant medical event compared to patients with low levels of engagement.

Tigr@Home kicked off with service for two of the most critical patient populations: new and expectant parents and joint replacement surgery patients. “Tigr@Home is an effective and efficient way to extend vital care and recovery information across the continuum of care,” said Dan Nathan, president of TeleHealth Services. “We are excited to expand the success of our interactive patient engagement systems to the home and post-acute facilities. These new tools will allow hospitals to provide more meaningful use of their patient portal investments, while allowing their patients access to dynamic, personalized care plans in additional settings to increase the efficacy of their care.”

Why new and expectant parents? Women are often referred to as the “Chief Medical Officers” of their homes. They handle 80% of healthcare decisions and set the tone for health in their families. Hospitals need to improve the patient experience during pregnancy and childbirth especially, as improving patient satisfaction and HCAHPS scores plays a greater role in hospital reimbursements.

An independent Deloitte study of military families receiving digital education about pregnancy and child care found that, with these patient-provider communications:

• 84% take better care of their families, • 76% take better care of themselves, and • 74% have better connections with their hospitals. \

Why joint replacement surgery patients? CMS’s Comprehensive Care for Joint Replacement (CJR) initiative (starting in 790 hospitals April 1) has set the expectation that hospitals focus on reducing readmissions and keeping patients satisfied while managing the entire episode of care.

“Reaching beyond the hospital walls—both pre-operatively and throughout recovery—hospitals will be well-prepared for succeeding with Comprehensive Care for Joint Replacement and other bundled payment programs and value-based care initiatives,” said Weaver.

Beginning with these primary populations, Tigr@Home enables hospitals to seamlessly activate patients and improve their experience and satisfaction. Learn more about the partnership online.

About UbiCare

UbiCare, an award-winning digital healthcare communications and technology company, creates connections that make us all better.

By building and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary healthcare costs by up to 30%. UbiCare messaging series essentially turn hospitals and health systems into patient-centered innovators, educating patients and improving satisfaction.

UbiCare earned a Dun & Bradstreet customer-service rating of 93 percent. Clients include Texas Health Resources, Boston Children’s Hospital and the Department of Defense.

About TeleHealth Services

With more than 2,500 healthcare clients across the country, TeleHealth Services is the nation’s leading provider of integrated technology and communications solutions for the healthcare market. Combining 50+ years of healthcare expertise and partnerships with industry-leading manufacturers, TeleHealth Services is uniquely positioned to offer a full suite of hospital technology solutions that includes:

Interactive patient and staff education platformsTelevision and Communication SolutionsBedside patient entertainment solutionsThe latest educational and entertainment contentComprehensive design, implementation, and service packagesFlexible financing solutionsComplete healthcare audio visual solutions

Headquartered in Raleigh, N.C., TeleHealth Services is a division of Telerent Leasing Corporation. Telerent, founded in 1957, operates as a subsidiary of ITOCHU International, Inc. For more information on TeleHealth, call 877-432-9076, or visit http://www.telehealth.com/.

Disclaimer: UbiCare SmarteXp 3.0.1 is an ONC Certified Modular EHR for Patient Specific Education Resources for Ambulatory and Inpatient Settings — Meaningful Use 2014 Edition. UbiCare SmarteXp 3.0.1 was certified under the vendor name TPR Media LLC (dba UbiCare) on December 23, 2014 by InfoGard. CMS EHR Certification IDs: IG-3230-14-0081 and IG-3230-14-0107. Certification Criteria: 170.314(a)(15), (g)(1), (g)(4). View the EHR test reports online at http://infogard.com/images/cms/files/14-3230-R-0072-PRA%20V1.0%20TPR%20Media%20PTR.pdf and https://www.infogard.com/images/cms/files/14-3230-R-0072-PRI%20V1.0%20TPR%20Media%20PTR.pdf.

TeleHealth Services and UbiCare Launch an Exclusive Partnership to Achieve Patient Engagement Through Expanded Pre/Post Services +

Boston, MA & Raleigh, NC — December 8, 2015

TeleHealth Services and UbiCare have formed an exclusive business partnership, effective Dec. 4, 2015, that provides a unique, proven patient education and engagement solution for hospitals, healthcare systems, clinics and ambulatory centers.

Through their proprietary technologies, the companies are able to fully engage patients throughout the care continuum with timely, episode-specific messages sent directly to their personal devices. Patients will receive evidence-based, reliable health information from their trusted care provider, sent digitally and automatically to them no matter where they are, rather than having to search for information online or rely on the easily misplaced and often unread booklets of information traditionally distributed by providers.

As healthcare shifts to value-based care, all healthcare providers and the vendors who serve them must now incorporate a patient-centered care approach. They must make meaningful use of their EHR data, and effectively focus on providing personalized care plans and education to patients with a distinct emphasis on clinical outcomes.

“This partnership emphasizes the need to reach its combined coverage of more than 9,000,000 patients with the right information at the right time in a way that is actionable for each patient and their caregivers,” said UbiCare CEO Betsy Weaver. “Research has shown that providing an automatic, sustained connection, focused on just what the patient needs at that moment, improves HCAHPS and outcomes, and documents the meaningful usage of their EHR along the way.”

The partnership launches with an emphasis on programs for 2 significant populations, each combining episode-specific content with population health messaging and promotion of preventative care services offered by the hospital:

Moms & Families: Women in the U.S. handle 80% of healthcare decisions and set the tone for health in their families. Beyond being a critical time of high anxiety and excitement, pregnancy and early childhood is also a key entry point to a family’s healthcare. By focusing on the patient connection as soon as they know a woman is expecting, through her first years as a new mother, hospitals gain a lifelong supporter, improve patient satisfaction and experience, engage the patient as a more active participant in her care, and benefit from enhanced HCAHPS scores.

Orthopedics – Total Joint Replacement Surgery: With CMS’s Comprehensive Care for Joint Replacement (CJR) to officially launch on April 1, 2016, 790 hospitals are mandated to focus on the entire episode of care, bundled payments and the downstream cost of their procedures. All hospitals must pay attention and rethink their own strategies. Supporting and guiding patients throughout this full care episode—before, during and after their surgery—is no longer a “nice to have” for hospitals. Reducing a patient’s anxieties by setting expectations, increasing satisfaction and decreasing complications (and, thus, readmissions)—is now a must.

“We are excited to join forces with UbiCare,” said TeleHealth President Dan Nathan. “This strategic partnership is designed to help hospitals and clinics across the country enhance patient satisfaction, compliance and outcomes across the care continuum. By adding the new UbiCare Meaningful Use-Certified component to our Tigr@Home Solution, we provide patients with a targeted messaging and education platform throughout specific episodes of care. Plus, we are able to access data to monitor population trends and evaluate efficacy—two critical components in improving patient experience while reducing cost.”

About UbiCare

UbiCare, an award-winning digital healthcare communications and technology company, creates connections that make us all better.

By building and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary healthcare costs by up to 30%. UbiCare messaging series essentially turn hospitals and health systems into patient-centered innovators, educating patients and improving satisfaction.

UbiCare earned a Dun & Bradstreet customer-service rating of 93 percent. Clients include Texas Health Resources, Boston Children’s Hospital and the Department of Defense.

About TeleHealth Services

With more than 2,500 healthcare clients across the country, TeleHealth Services is the nation’s leading provider of integrated technology and communications solutions for the healthcare market. Combining 50+ years of healthcare expertise and partnerships with industry-leading manufacturers, TeleHealth Services is uniquely positioned to offer a full suite of hospital technology solutions that includes:

Interactive patient and staff education platformsTelevision and Communication SolutionsBedside patient entertainment solutionsThe latest educational and entertainment contentComprehensive design, implementation, and service packagesFlexible financing solutionsComplete healthcare audio visual solutions

Headquartered in Raleigh, N.C., TeleHealth Services is a division of Telerent Leasing Corporation. Telerent, founded in 1957, operates as a subsidiary of ITOCHU International, Inc. For more information on TeleHealth, call 877-432-9076, or visit http://www.telehealth.com/.

Disclaimer: UbiCare SmarteXp 3.0.1 is an ONC Certified Modular EHR for Patient Specific Education Resources for Ambulatory and Inpatient Settings — Meaningful Use 2014 Edition. UbiCare SmarteXp 3.0.1 was certified under the vendor name TPR Media LLC (dba UbiCare) on December 23, 2014 by InfoGard. CMS EHR Certification IDs: IG-3230-14-0081 and IG-3230-14-0107. Certification Criteria: 170.314(a)(15), (g)(1), (g)(4). View the EHR test reports online at http://infogard.com/images/cms/files/14-3230-R-0072-PRA%20V1.0%20TPR%20Media%20PTR.pdf and https://www.infogard.com/images/cms/files/14-3230-R-0072-PRI%20V1.0%20TPR%20Media%20PTR.pdf.

UbiCare’s Betsy Weaver Uses CEO Role to Focus on Women in Technology +

Boston — November 12, 2015

UbiCare’s mission of Making Us All Better is a passion that extends beyond its healthcare focus and into the community. That passion starts at the top—with CEO, President and Co-Founder Betsy Weaver’s commitment to current and aspiring women business leaders.

Weaver, Ed.D., has used her roles with the Jamaica Plain-based patient-education technology company to fulfill that commitment. To her staff and through UbiCare’s social responsibility efforts, in particular, she promotes the idea of women helping other women learn and grow professionally.

“It is so important, particularly for us in the male-dominated field of technology, to support the education and growth of women and women-owned businesses,” says Weaver.

UbiCare was recertified this month as a Women’s Business Enterprise by the Center for Women & Enterprise, a New England-region non-profit focused on growing women-owned businesses and a partner of the Women’s Business Enterprise National Council (WBENC).

As a certified Women’s Business Enterprise, UbiCare is able to network with other women-owned businesses across the U.S. and take advantage of professional development opportunities aimed at growing women-run companies.

“Being part of WBENC has allowed us to make important connections with other women business leaders and to stand out in the technology field,” Weaver says.

In addition to her involvement in WBENC, Weaver supported a corporate social responsibility program at UbiCare this year. Dubbed the “Year of the Essentials,” this initiative has focused on food, clothing and education for people in need. UbiCare’s staff has volunteered at Cradles to Crayons, sorting donated baby clothes; at the Partners for Youth with Disabilities’ Young Entrepreneurs Project, teaching school children about interviewing techniques and career preparation; at Revision Urban Farm, harvesting fruits and vegetables for homeless families and urban farm stands; and at Community Servings, packing meals for homebound Boston residents.

“It is so rewarding for our team members to give back to those in need who live right in our community,” Weaver says. “We develop a special bond with each other by volunteering together.”

Weaver’s professional history includes entrepreneurial roles at several communications companies in the print and digital space. She launched and published the nationally acclaimed magazine The Boston Parents’ Paper, founded the award-winning family websites ParentingQ&A.com and LocalMom.com, and acquired TheCyberMom.com. ParentingQ&A.com was the web content provider for the General Mills’ Cheerios site, as well as for SmarterKids.com.

Weaver was named a finalist in the Enterprising Women of the Year Awards by Enterprising Women magazine in 2010.

In addition to her roles at UbiCare, she speaks nationally about the digital healthcare industry.

About UbiCare

UbiCare, an award-winning digital healthcare communications and technology company, creates connections that make us all better.

By building and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary healthcare costs by up to 30%. UbiCare messaging series essentially turn hospitals and health systems into patient-centered innovators, educating patients and improving satisfaction.

UbiCare earned a Dun & Bradstreet customer-service rating of 93 percent. Clients include Texas Health Resources, Boston Children’s Hospital and the Department of Defense.

Hospitals Must Start Setting Patient Expectations Before Joint Surgery: Comprehensive Care for Joint Replacement Means They Need to Manage the Entire Episode of Care +

Boston — October 21, 2015

Setting patient expectations early is shown to improve patients' episodes of care, improve patient outcomes and reduce readmission rates. It also prepares orthopedic hospitals for Centers for Medicare & Medicaid Services (CMS) initiatives like Comprehensive Care for Joint Replacement (CCJR), which ties CMS incentive reimbursement payments to reduced readmission rates and complications and improved HCAHPS scores.

But many orthopedic hospitals are not yet managing a patient’s full episode of care—from before the patient enters the hospital through post-acute care—and setting patient expectations as early as they need to be. This infographic shows why they must, whether they’re currently participating in CCJR or not.

Mission Health System successfully uses a digital access and education solution that guides patients through what to expect before, during and after joint replacement surgery.

In addition to lowering anxiety pre-surgery and improving outcomes post-surgery, the solution benefits Mission patients’ health in ways that relate directly to CCJR’s goals. Data show that because of the solution*:

  • 93% of patients are more confident in their ability to take care of themselves, making them less likely to be readmitted and more likely to go home after surgery when appropriate.
  • 93% of patients are better able to care for themselves and 87% percent say they feel more prepared their surgery, hospital stay and rehabilitation, reducing the likelihood of complications.
  • 94% of patients are more connected to the hospital, leading to higher HCAHPS scores.

*Data is based on patient feedback reported September 2015.

Lower readmission rates, fewer complications and higher HCAHPS scores—these are the main goals of CCJR and are easily achievable when hospitals manage the full episode of care through an automated patient access and education solution.

Read about the top 3 quality-of-care concerns of CCJR and how to address them, and learn why patients—and their hospital—do better when they are engaged throughout the entire episode of care.

About UbiCare

UbiCare, an award-winning digital healthcare communications and technology company, creates connections that make us all better.

By building and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary healthcare costs by up to 30%. UbiCare messaging series essentially turn hospitals and health systems into patient-centered innovators, educating patients and improving satisfaction.

UbiCare earned a Dun & Bradstreet customer-service rating of 93 percent. Clients include Texas Health Resources, Boston Children’s Hospital and the Department of Defense. For more information, visit www.ubicare.com.

Hospitals Access and Educate Patients with Agile Health Technology Through UbiCare/Quartz Labs Partnership +

Boston — September 11, 2015

UbiCare, an award-winning digital healthcare communications and technology company, and Quartz Labs, a software development shop based in Cambridge, MA, have formed a partnership to deliver the most agile technology products for hospitals and health systems worldwide.

Quartz founder Chris Turner, who has served as UbiCare’s Advising Chief Technology Officer since 2010, will lead a team of internal UbiCare product developers and external Quartz developers to continually enhance UbiCare’s innovative solutions for patient education and access to care.

“The structure of this partnership gives us the capacity to remain nimble and agile, while increasing UbiCare’s capacity to meet the growing demands for our technology,” said UbiCare CEO Betsy Weaver.

As Advising CTO, Turner built UbiCare’s internal development team and created the original architecture for the company’s key technical asset, the SmarteXp® platform. UbiCare SmarteXp is the marriage of technology and content that enables hospitals to guide and track patients through their unique care continuums. Turner has since assumed leadership of all of the company’s technical development efforts.

“Turner brings a new depth of development experience to our team,” said Weaver, “including more than 20 years creating software, firmware, hardware and medical devices for various startup enterprises.”

His career highlights include being a key member of the group that invented E Ink, used in Amazon.com’s Kindle™. He co-founded the engineering firm Granite Peak Technologies Inc. and developed an FDA-approved handheld portable electrodiagnostic instrument at the medical device company NeuroMetrix.

Turner holds a Bachelor of Science and a Master of Engineering in Electrical Engineering and Computer Sciences from the Massachusetts Institute of Technology.

About UbiCare

UbiCare, an award-winning digital healthcare communications and technology company, creates connections that make us all better.

By building and sustaining effective patient/provider relationships throughout the care continuum, UbiCare reduces unnecessary healthcare costs by up to 30%. UbiCare messaging series essentially turn hospitals and health systems into patient-centered innovators, educating patients and improving satisfaction.

UbiCare earned a Dun & Bradstreet customer-service rating of 93 percent. Clients include Texas Health Resources, Boston Children’s Hospital and the Department of Defense. For more information, visit www.ubicare.com.

About Quartz Labs

Quartz Labs LLC builds custom software solutions for leading technology companies. The firm engineers simple, elegant solutions to complex problems and helps clients build more effective products and services. Quartz Labs focuses on distributed, data-intensive, cloud-based solutions for web and mobile applications.

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