SmarteXp has three built-in ways to collect and report patient feedback, so you can improve patient communication, care coordination and the patient experience.
Drive the conversation with secure messages.
SmarteXp proactively answers most common questions. For additional, non-urgent matters, secure messages support patient-provider access.
Improve care coordination with the Navigator Report.
Track how patients are doing outside the hospital or care setting and whom you need to follow up with.
Get data on patient activation, self-care ability and hospital connection
in Satisfaction Surveys.
Surveys send automatically at 90 days post-discharge so they never overlap with HCAHPS surveys.