Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. UbiCare's messaging series on Pregnancy and Early Childhood includes examples of the Joint Commission’s Speak Up initiative messages. Patients are urged to take a role in preventing healthcare errors by becoming active, involved, and informed members of the healthcare team.
The CAHPS Hospital Survey, also known as Hospital CAHPS or HCAHPS, is a standardized survey instrument and data collection methodology for measuring patients’ perspectives of hospital care. UbiCare helps hospitals address questions in the CAHPS Hospital Survey.
UbiCare helps hospitals address the IOM’s 6 aims for healthcare: safe, effective, patient-centered, timely, efficient, and equitable.
This is achieved through a customizable series with real time messaging. Hospitals can address the various needs of their patients while giving them an easy way to contact the hospital with questions.
The American Congress of Obstetricians and Gynecologists (ACOG) is committed to improving quality and safety in women’s healthcare. One of these objectives is to develop a commitment to encourage a culture of patient safety. The first step in the delivery of safe healthcare is to identify and study patterns and causes of error occurrence within delivery systems. UbiCare helps eliminate errors by creating a platform that reliably disseminates information about safety to patients, both before and after their hospital experience and highlights safety.
UbiCare supports clinicians and hospitals in adhering to ICSI’s Routine Prenatal Care Guideline (2007), a publication that advises: “Identify patients with greater potential for high-risk for pregnancy and provide appropriate preconception counseling.” Information about the risks of pregnancy for women over 35 years old is included in this series.
Parents become active partners with their clinicians regarding the care of their child when they understand developmental and age-appropriate guidelines from the American Academy of Pediatrics. Information in UbiCare's messaging series about Pregnancy and Early Childhood includes information about immunizations, preventing injuries, and more comes at exactly the time that parents need it. All information is consistent with the Bright Futures: Guidelines for Health Supervision of Infants, Children, and Adolescents—Third Edition.
The Forces of Magnetism may be thought of as attributes or outcomes that exemplify excellence in nursing. UbiCare supports nurses in partnering with patients to achieve exemplary quality of care and to meet quality improvement goals as required for the Magnet Recognition Program. To attain Magnet status, professional nurses must be involved in educational activities within the organization and community (Force 11, Nurses as Teachers). The messaging series helps nurses achieve this goal by connecting nurses to their patients and the community 24/7. Nurses also welcome the evidence-based information to use in teaching childbirth and parenting classes.
UbiCare supports the IHI’s Idealized Design of Perinatal Care (2005) in promoting a “prepared and activated mother, ultimately resulting in a stabilized mother and baby.”
According to the IHI perinatal care model, hospitals must have reliable processes to evaluate and manage labor and delivery. This series informs patients that the healthcare team does what it can to keep the baby safe.
The Baldrige National Quality Program raises awareness about the importance of performance excellence. In its 2009–2010 Health Care Criteria for Performance Excellence, it asked, “How do you identify and innovate healthcare service offerings to meet the requirements and exceed the expectations of your patients, stakeholder groups, and market segments?” This criterion is supported by UbiCare through its targeted messaging series, which serves as a tool for clinicians to connect with their patients and provide quality information, exactly when they need it.
It also asked, “How do you listen to patients and stakeholders to obtain actionable information and to obtain feedback on your healthcare services and your patient and stakeholder support?” The messaging service enables hospitals to send e-surveys and get results in real time.
HEDIS is a tool used by more than 90% of America’s health plans to measure performance on important dimensions of clinical care as well as customer satisfaction and patient experience. Healthcare providers use the SmarteXp® messaging series and other UbiCare services in myriad ways to enhance performance on these measures.